Warranty Policy

Our pieces are plated in 18k gold or rhodium, without nickel in the composition, and have a protective varnish.

They are considered under warranty according to the following situations:

• With any manufacturing defect; total or partial detachment of the veneer.

Parts considered out of warranty are:

• Darkened by dirt;
• Broken;
• Incomplete;
• Scratched;
• Busted;
• Dented;
• Reddish;
• With opaque or milky stones;
• By misuse;
• Fitting parts;
• Worn out from constant use;
• Detachment or darkening of resin.

RULES

The warranty is valid for 2 years for pieces purchased exclusively on the Mymore Jewellery website (http://mymorejewellery.ca/), from the date of delivery recorded by Canada Post.

Once the manufacturing defect is proven, Mymore will repair the product, or replace it with an identical one.

If the product is already discontinued and cannot be replaced with another equal product, the customer will receive a credit coupon with the price paid for the item.

Exchanges will not be authorized if the defect arises from misuse or wear.

Promotional products — Outlet products will NOT be exchanged under any circumstances.

Can the pieces darken?

Every plated accessory is particularly sensitive to chemical elements: sulphur and chlorine.

These elements are found in the compositions of various household products such as bleach (chlorine), white glues, creamy hydrogen peroxide (contains sulphur), and many others. Additionally, many foods such as eggs, mayonnaise, and onions can darken silver.

Avoid using your semi-fine jewellery when handling such products and foods to ensure your piece has more durability and shine. The piece will only oxidize if it comes into contact with sweat or perfume.

People who have very high uric acid due to some health problem can also cause the part to darken. It is advisable to store your jewellery in a dry place and not take a shower with it.